Upgrading POS Systems in Small to Mid-Size Retail: Strategies for Success

Small to Medium Business (SMB) retailers find themselves straddling the line between the old and the new in point of sale (POS) technology. Aberdeen data shows that more than half (52%) of POS systems in SMB retail are in the legacy mould, preventing these companies from maximizing customer service and operational efficiencies. This research brief details the current POS complexities, planned improvements, and actionable recommendations to address the impending need to upgrade the most critical customer touch point in retail.