For years, CounterPoint has helped you improve your customer service. Now CPOnline can help you provide the same great customer service through your own online store.
From Store Management, you can view a variety of information about your existing customers, including billing and shipping information, detailed order history, the last IP address used, the last promotional code used, and the customer category.
Customizable filters and pre-defined Quick Searches let you quickly generate a list of just the customers you want to see.
Automatically send welcome messages, order statuses, and/or backorder statuses, and keep your customers coming back for more with newsletters and special offer emails.
You can even export your online customers' email addresses into a file so you can easily import those addresses into external list services.
Let your A/R charge customers shop with you online—using the same restrictions, credit limits, and account holds that you use in your brick-and-mortar stores! They can even see their available credit and account status online.
In addition to the selling price (for the general public) and the list price (for display only), you can offer special "member-only" prices for up to 24 different groups of customers.
For example, in addition to your normal selling price, you could have separate price lists for your Small-wholesale, Large-wholesale, Giant-wholesale, and Educational-discount customers. You could also publish a Member Price List for Acme Goodcustomer, one for Zenith Greatcustomer, one for the members of the St. Mary's buying group, and so forth, up to a maximum of 24 unique, member-only price lists.
From your storefront, shoppers can log into their accounts to subscribe (or unsubscribe) to eNewsletters, update their email address or password, change their billing and/or shipping information, and even view previous online orders and in-store tickets.
Shoppers can view their online account history with detailed order history. And with the CounterPoint Ticket History Premium Feature, your shoppers can see their entire purchase history, including all purchases made through CPOnline as well as those made in your brick-and-mortar store.
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