CounterPoint V7
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Technical Support
Meet Your Supporting Cast...
At Radiant, we support you with an ensemble of services that makes using the CounterPoint product line a winning experience. Our global network of Authorized Partners means that help is always right around the corner, while the CounterPoint Subscription Service means that software updates are always on the way. If you're looking for more support, tap into our Knowledge Base for quick answers to common questions, or contact our HelpDesk for direct assistance from our in-house Support Department, twenty-four hours a day.
Quick Reference
CounterPoint Subscription Service
Partner Support
Radiant HelpDesk
Knowledge Base



CounterPoint Subscription Service
The CounterPoint Subscription Service (CSS) keeps your CounterPoint system up-to-date automatically. Our talented development team is constantly adding wonderful new features to CounterPoint--and correcting flaws, too. We want everyone to enjoy and benefit from the results of their work as easily as possible. So, with CSS, you receive all feature enhancements (updates) and corrections as they are added to CounterPoint, along with updated documentation supplements when applicable. CSS updates are shipped on CD twice a year. The CSS fee includes shipping and handling to all destinations in the continental U.S.

One year of CSS is required with new CounterPoint purchases. Radiant strongly recommends that every CounterPoint user continue to take advantage of CSS after the first year to save time, money, and effort.

Renew your CounterPoint Subscription Service


Partner Support 		back to top
Not only can your Radiant Authorized Partner help you find the best system for your business, but they can also offer local technical support.

Contact a Partner


Radiant HelpDesk 		back to top
Think you may need some more help from time to time? Radiant offers the following supplementary technical support options to augment the support you receive from your Authorized Partner:

Per Call Agreement Per Call Agreement
Offers support during regular business hours on a pay-as-you-go basis.
  Annual HelpDesk Contract Annual HelpDesk Contract
Provides an initial four hour block of support time in a plan to fit your needs. Choose Standard coverage for regular business hours or Premium coverage for support 24 hours a day, 363 days a year.
 
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Visit the Support area to learn more about Radiant HelpDesk.


Knowledge Base 		back to top
Have a quick question? Check our online Knowledge Base in the Support section of this site to find answers to common support questions. Type in a few key words, and chances are you will find the answers you are looking for.




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